SAP SuccessFactors Platform Feature Settings – Functional Overview for Administrators
In SAP SuccessFactors, Platform Feature Settings control tenant-wide system behavior that applies across all modules. These settings influence user experience, data processing, workflow execution, integrations, security, and administrative governance.
Because Platform Feature Settings operate at a global level:
- Changes impact all modules
- Several settings act as prerequisites for modern functionality
- Incorrect configuration can lead to unexpected behavior or support incidents
General Settings
Tenant Preferred Time Zone
- Defines the default system time zone for the tenant
- Used for scheduled job execution
- Used for background processing timestamps
- Used for import and integration audit logs
- Should be finalized during implementation
- Changing this setting in a productive system may cause scheduling and audit inconsistencies
Platform Feature Settings
Live Profile
- Enables the Live Profile framework
- Activates the modern People Profile experience
- Enables dynamic rendering of profile data
- Supports profile blocks and relationship cards
- Required for most modern UI enhancements
- Strategic profile framework recommended by SAP
Enable Qualtrics Feature
- Enables Qualtrics integration capability within SAP SuccessFactors
- Allows SuccessFactors modules to trigger Qualtrics surveys
- Exposes Experience Management integration points
- Does not provision Qualtrics automatically
- Requires a Qualtrics license and separate configuration
User Directory
- Enables the global user directory
- Allows users and administrators to search for other users
- Supports People Search across the suite
- Improves discoverability of employee records
Send Welcome Message
(Applies to Employee Import, Bulk Employee Import, Delta Import via Provisioning and APIs)
- Sends welcome emails when users are created through system imports
- Applies only to system-driven user creation
- Uses the standard welcome email template
- Commonly disabled during mass data migration
- Typically enabled after go-live
Hide Username in the UI
- Hides the system username from user-facing interfaces
- Removes username from header and profile views
- Improves user experience by displaying names instead of technical identifiers
- Reduces exposure of system identifiers
Show User ID in Scheduled Job Output
- Displays the userId in scheduled job logs
- Improves traceability of job execution
- Supports troubleshooting of imports and background jobs
- Frequently requested by SAP Support during incident analysis
Disable Sending HRIS Sync Email by API Call
- Suppresses email notifications triggered by API-based HRIS Sync executions
- Does not affect manually triggered HRIS Sync jobs
- Reduces email noise in integration-heavy environments
Hide Peers
- Controls visibility of peer relationships in the UI
- Removes peer information from profile and organizational views
- Does not affect reporting or security
- Used when peer visibility is restricted by policy
Picklist Management: Automatically Copy External Code to Non-Unique External Code
- Automatically copies the unique external code to the non-unique external code field
- Reduces manual maintenance effort
- Supports consistent picklist configuration
- Should align with integration and reporting requirements
Display All Expanded Duplicate Records
- Displays all detected duplicate records individually
- Improves visibility during import validation
- Supports data cleanup and troubleshooting
- Prevents grouping of duplicate entries
Enable Upgrade Center Permission (Requires Role-Based Permission)
- Enables Upgrade Center access control through Role-Based Permissions
- Restricts upgrade execution to authorized roles
- Prevents unintended or unauthorized upgrades
- Recommended for controlled environments
Enable Business Process Engine
- Activates the Business Rules framework
- Enables workflow routing and approvals
- Enables validations and automation
- Required by most modern module functionality
- Should never be disabled in a productive tenant
Use Process Job Identity
- Executes scheduled jobs using a system process identity
- Decouples jobs from individual user accounts
- Prevents job failures when job creators leave the organization
- Improves audit consistency
Use Process Definition Creator Identity
- Ensures job definitions are owned by a technical identity
- Prevents dependency on individual admin accounts
- Improves long-term job stability
Specify User Identity
- Allows explicit identity assignment for certain processes
- Used only for specific scenarios
- Should be enabled only when instructed by SAP
Unified Picklist Management
- Enables centralized picklist management
- Ensures consistent picklist usage across modules
- Reduces duplication of picklist values
- Strategic standard for picklist governance
Add Permission: View Completed Workflows
- Allows authorized users to view completed workflow instances
- Supports auditing and compliance reviews
- Does not allow modification of completed workflows
Enforce Four-Eyes Principle on Workflow Step Approval
- Prevents the same user from initiating and approving a workflow step
- Enforces segregation of duties
- Applies across all workflows
- Recommended for regulated environments
Per Company Encryption
- Controls encryption behavior at the company level
- Typically managed by SAP
- Should not be changed without SAP guidance
Enable Dynamic Group Definition Report
- Enables reporting on dynamic group logic
- Provides visibility into group membership rules
- Supports Role-Based Permission reviews and access audits
Enable the Custom Field of Data Privacy Consent Statements
- Activates data privacy consent tracking
- Enables consent-related custom fields
- Required for GDPR-related configurations
Exclude Assignment ID Column from the User Data Template
- Removes Assignment ID from the user import template
- Simplifies import file structure
- May impact integrations relying on Assignment ID
- Integration dependencies should be reviewed before enabling
Enable SuccessFactors eSignature
- Activates the SAP SuccessFactors eSignature framework
- Enables electronic signatures in supported processes
- Integrates with approval workflows
Enable Secondary Login Feature
- Enables secondary login mechanisms
- Supports emergency and administrative access scenarios
- Used primarily for support and governance purposes
Restrict Users from Adding the Same Configuration Across Multiple Change Requests (CTC)
- Prevents duplicate configurations in Configuration Transport Center
- Improves transport governance
- Reduces risk of conflicting changes
Technical User for the Configuration Transport Center
- Defines the technical user for transport execution
- Ensures consistent ownership of transport actions
- Improves auditability of configuration changes
Summary
- Platform Feature Settings control tenant-wide behavior
- Several settings are prerequisites for modern SuccessFactors functionality
- Unexpected system behavior is often linked to platform configuration
- A platform review should precede any module-level troubleshooting
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