SAP SuccessFactors Platform Feature Settings Enablement Guide


SAP SuccessFactors Platform Feature Settings – Functional Overview for Administrators


In SAP SuccessFactors, Platform Feature Settings control tenant-wide system behavior that applies across all modules. These settings influence user experience, data processing, workflow execution, integrations, security, and administrative governance.

Because Platform Feature Settings operate at a global level:

  • Changes impact all modules
  • Several settings act as prerequisites for modern functionality
  • Incorrect configuration can lead to unexpected behavior or support incidents

General Settings

Tenant Preferred Time Zone

  • Defines the default system time zone for the tenant
  • Used for scheduled job execution
  • Used for background processing timestamps
  • Used for import and integration audit logs
  • Should be finalized during implementation
  • Changing this setting in a productive system may cause scheduling and audit inconsistencies

Platform Feature Settings

Live Profile

  • Enables the Live Profile framework
  • Activates the modern People Profile experience
  • Enables dynamic rendering of profile data
  • Supports profile blocks and relationship cards
  • Required for most modern UI enhancements
  • Strategic profile framework recommended by SAP

Enable Qualtrics Feature

  • Enables Qualtrics integration capability within SAP SuccessFactors
  • Allows SuccessFactors modules to trigger Qualtrics surveys
  • Exposes Experience Management integration points
  • Does not provision Qualtrics automatically
  • Requires a Qualtrics license and separate configuration

User Directory

  • Enables the global user directory
  • Allows users and administrators to search for other users
  • Supports People Search across the suite
  • Improves discoverability of employee records

Send Welcome Message

(Applies to Employee Import, Bulk Employee Import, Delta Import via Provisioning and APIs)

  • Sends welcome emails when users are created through system imports
  • Applies only to system-driven user creation
  • Uses the standard welcome email template
  • Commonly disabled during mass data migration
  • Typically enabled after go-live

Hide Username in the UI

  • Hides the system username from user-facing interfaces
  • Removes username from header and profile views
  • Improves user experience by displaying names instead of technical identifiers
  • Reduces exposure of system identifiers

Show User ID in Scheduled Job Output

  • Displays the userId in scheduled job logs
  • Improves traceability of job execution
  • Supports troubleshooting of imports and background jobs
  • Frequently requested by SAP Support during incident analysis

Disable Sending HRIS Sync Email by API Call

  • Suppresses email notifications triggered by API-based HRIS Sync executions
  • Does not affect manually triggered HRIS Sync jobs
  • Reduces email noise in integration-heavy environments

Hide Peers

  • Controls visibility of peer relationships in the UI
  • Removes peer information from profile and organizational views
  • Does not affect reporting or security
  • Used when peer visibility is restricted by policy

Picklist Management: Automatically Copy External Code to Non-Unique External Code

  • Automatically copies the unique external code to the non-unique external code field
  • Reduces manual maintenance effort
  • Supports consistent picklist configuration
  • Should align with integration and reporting requirements

Display All Expanded Duplicate Records

  • Displays all detected duplicate records individually
  • Improves visibility during import validation
  • Supports data cleanup and troubleshooting
  • Prevents grouping of duplicate entries

Enable Upgrade Center Permission (Requires Role-Based Permission)

  • Enables Upgrade Center access control through Role-Based Permissions
  • Restricts upgrade execution to authorized roles
  • Prevents unintended or unauthorized upgrades
  • Recommended for controlled environments

Enable Business Process Engine

  • Activates the Business Rules framework
  • Enables workflow routing and approvals
  • Enables validations and automation
  • Required by most modern module functionality
  • Should never be disabled in a productive tenant

Use Process Job Identity

  • Executes scheduled jobs using a system process identity
  • Decouples jobs from individual user accounts
  • Prevents job failures when job creators leave the organization
  • Improves audit consistency

Use Process Definition Creator Identity

  • Ensures job definitions are owned by a technical identity
  • Prevents dependency on individual admin accounts
  • Improves long-term job stability

Specify User Identity

  • Allows explicit identity assignment for certain processes
  • Used only for specific scenarios
  • Should be enabled only when instructed by SAP

Unified Picklist Management

  • Enables centralized picklist management
  • Ensures consistent picklist usage across modules
  • Reduces duplication of picklist values
  • Strategic standard for picklist governance

Add Permission: View Completed Workflows

  • Allows authorized users to view completed workflow instances
  • Supports auditing and compliance reviews
  • Does not allow modification of completed workflows

Enforce Four-Eyes Principle on Workflow Step Approval

  • Prevents the same user from initiating and approving a workflow step
  • Enforces segregation of duties
  • Applies across all workflows
  • Recommended for regulated environments

Per Company Encryption

  • Controls encryption behavior at the company level
  • Typically managed by SAP
  • Should not be changed without SAP guidance

Enable Dynamic Group Definition Report

  • Enables reporting on dynamic group logic
  • Provides visibility into group membership rules
  • Supports Role-Based Permission reviews and access audits

Enable the Custom Field of Data Privacy Consent Statements

  • Activates data privacy consent tracking
  • Enables consent-related custom fields
  • Required for GDPR-related configurations

Exclude Assignment ID Column from the User Data Template

  • Removes Assignment ID from the user import template
  • Simplifies import file structure
  • May impact integrations relying on Assignment ID
  • Integration dependencies should be reviewed before enabling

Enable SuccessFactors eSignature

  • Activates the SAP SuccessFactors eSignature framework
  • Enables electronic signatures in supported processes
  • Integrates with approval workflows

Enable Secondary Login Feature

  • Enables secondary login mechanisms
  • Supports emergency and administrative access scenarios
  • Used primarily for support and governance purposes

Restrict Users from Adding the Same Configuration Across Multiple Change Requests (CTC)

  • Prevents duplicate configurations in Configuration Transport Center
  • Improves transport governance
  • Reduces risk of conflicting changes

Technical User for the Configuration Transport Center

  • Defines the technical user for transport execution
  • Ensures consistent ownership of transport actions
  • Improves auditability of configuration changes

Summary

  • Platform Feature Settings control tenant-wide behavior
  • Several settings are prerequisites for modern SuccessFactors functionality
  • Unexpected system behavior is often linked to platform configuration
  • A platform review should precede any module-level troubleshooting

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